Privacy Policy is dedicated to safeguarding the personal information submitted on our website. ‘Personal Information’ is information which is specific to an individual. It can identify a person, or can be used in combination with other information to identify someone.

We believe in being clear and transparent about how we collect personal information and how it is used and shared. By using the services offered by you agree to this privacy policy.

Information we collect may collect, use and store the following personal data:

Personal information provided by you

To complete an online visa application form on it is necessary to enter a range of personal information. This information includes your full name, address, date of birth, passport details, and travel plans (such as dates, times, and accommodation details). To process a visa application it may also be necessary to provide some information considered to be highly-sensitive, such as information related to your gender, ethnicity, religion, beliefs, health, sexual health, genes or family background, and criminal record.

Documentation provided by you

In order to process your visa application it may be necessary for applicants to provide copies or scans of a range of different types of documentation including: your passport, ID, resident card, birth certificate, bank statement, letter of invitation, and parental authorization letter (in relation to a minor).

Device information

We collect information about users’ computers, phones, tablets or other devices which are used to visit This information includes IP addresses, the user’s geographical location, and the browser and operating system. We also collect data about the user’s habits and preferences such as the number of times they have visited our website and for how long.

How information is used uses the collected information for a range of purposes related to the services offered on this website. Users’ data may be used in the following ways:

To process your application

We use the information you provide on the application form to process your application. We share the information with the relevant authorities in order for them to grant you authorization to enter the country.

To communicate with you

To communicate with you effectively it is necessary to use the information you provide. This allows us to answer your questions, reply to your emails, send email notifications regarding the statuses of applications, and to deal with your requests.

To improve our website and services

To improve our websites and our user expiriance, we use varios programs, softwares, tools, platforms, which can be external, to analize data and improve our webs and services.

To comply with the law

Sometimes, we are required by law to use your personal information to comply with various legal requests. We may need to share information when required to do so during legal proceedings, or during audits and investigations.

Other purposes

Your personal information may be used to prevent fraudulent activity, to help improve security measures, and to verify your compliance with our Cookie Policy.

How information is shared does not share your personal information with third parties except with certain organizations and bodies in the following circumstances:

With governments and authorities

In order to process your visa application we share the information and the documentation you provide with the government. The government needs this information to be able to either approve or reject the visa application.

With affiliate companies is a global business which works in cooperation with a number of affiliate companies. Information is shared between our affiliate companies which operate in multiple countries. Your information may be shared with these companies and your information may be transferred between our own internal offices.

With service providers

We use third-party service providers to carry out certain tasks on our behalf such as processing credit card payments, providing advertisements, analyzing usage of our website and user habits, and sending emails. We may share information with these third-party service providers but only the information which is necessary to enable them to provide their service.

For legal reasons

We may disclose personal information about you when required to by law or regulations. This could include laws and regulations which apply within or outside your country of residence.

We may need to disclose information in the following circumstances: to comply with legal process, to respond to requests from public authorities and law enforcement officials, to enforce our policies, to protect our operations and those of our affiliates, to protect our rights, privacy or safety, to allow us to pursue available remedies, or to limit the damages we may incur.

Managing and deleting your information

You have the right to request an electronic copy of your information or to request the deletion of your information.You can contact us at at any time to make a request.

Please be aware that we cannot reveal information about other people and we cannot delete information which we are obliged to keep by law.

Security and Retention of Personal Information maintains high security protocols and standards in order to prevent loss, misuse, and alteration of data. The information is stored on firewall and password-protected servers and there are physical security measures in place. We retain users’ data for a period of three years. After this period of time information is automatically deleted. Data retention policies and procedures ensure complies with legal obligations. The user acknowledges that it is not the responsibility of to guarantee the security of sending information via the Internet.

Amendments to the Privacy Policy

Changes to this Privacy Policy can be made from time to time without prior notification at the request of management. Any changes to this Privacy Policy will be applicable from the moment of its publication It is the responsibility of the user to ensure that he or she is informed of the Privacy Policy terms at the moment of purchasing services or products from

Third Party Websites

Our website may contain links to websites which are not operated by us. is not responsible for the privacy policies or practices of any linked third-party websites. If you click on any links to third-party websites we recommend that you carefully review their privacy policies before you provide them with any of your personal information.

Children’s data only collects the data of children for the purpose of processing visa applications and providing related services. Parents and guardians give us their consent to collect and use the data of minors by providing the data.

Who we are and how you can contact us belongs to Ibertel Europe S.L. Paseo de la Castellana, 141, 28046, Madrid, B84695030, a private company which offers specialized online visa application services. We help travelers to obtain visas from governments by providing expert assistance.

Our Customer Service Team at is available 24/7 and they can respond to any questions or queries that you may have about applying online for a travel authorization through our website.


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